Telephone Preference Service
The free opt out service enabling you to record your preference on the official register and not receive unsolicited sales or marketing calls.
This free service gives you the opportunity to opt out of receiving unsolicited calls. Once registration is complete telemarketers are legally bound not to call you.Find out more
WHY SHOULD I
register?
The Telephone Preference Service is a free service which enables you to join the official register to opt out of unsolicited sales and marketing calls.Find out more
I WANT TO MAKE A
complaint
Tell us about it. We're happy to handle your complaint and it will be included in our regular report to the Information Commissioner's Office.Find out more
WHAT IS
TPS?
Calling all mobile users... text 85095 to reduce nuisance calls

Mobile phone users can send a simple text message to opt out of unsolicited sales and marketing calls. The 'text-to-register' service enables mobile phone users to add their number to the UK's official ‘do not call’ database by texting ‘TPS’ and their email address to 85095.

It is illegal for organisations to make unsolicited sales and marketing calls to numbers registered with the TPS, unless they have a person's consent to do so.

Raising awareness of the TPS

According to Ofcom research, only half (48%) of people familiar with the TPS are aware that mobile numbers can be registered, compared to almost nine in 10 (88%) for landline phone numbers.

This helps explain why only 2.9 million mobile numbers (around 3%) are registered on the TPS database, compared with 18.5 million landline numbers (around 85%).

By introducing the quick and easy text-to-register process, the TPS and Ofcom aim to raise awareness of the preference service among mobile users and drive registrations.

How ‘text-to-register’ works

To register, mobile customers simply text 'TPS', followed by their email address to the shortcode 85095. They will receive a text reply from the TPS confirming their number has been successfully added to its database.

Registrants should notice a gradual reduction in unsolicited sales and marketing voice calls after a few days, although it can take up to 28 days for the service to become fully effective.

A study commissioned by Ofcom and the Information Commissioner's Office found people registered with the TPS saw a reduction in the monthly volume of live sales or marketing calls received of around a third (31%). Registering with the TPS, however, does not prevent spam text messages.

When you register your mobile on the Telephone Preference Service, there is no charge for sending a text to the shortcode 85095 or for receiving the confirmation text.

There is an alternative shortcode, 78070, but for this you will be charged at your standard network rate.

It is free to register your details on the Telephone Preference Service website at tpsonline.org.uk.

Top news
Bogus TPS Calls
Be wary of people calling you claiming to be from the Telephone Preference Service asking for payment to complete your registration. TPS is a FREE service. Find out more
Silent Calls
If you are receiving silent calls, this is where upon answering the phone there is nothing but silence, then registering with TPS may reduce these. Find out more
Unsolicited Text Messages
Whilst registration with the TPS cannot prevent the receipt of unsolicited text messages (SMS) you can find useful information on how to deal with such messages here. Find out more
Stop those unwanted sales and marketing calls. It's a free service and only takes a minute.
Register
Tell us about your experiences and we'll be happy to let you know how we can help.
Complaints