Will registering with TPS reduce the receipt of recorded messages?

No. Organisations that use recorded phone message to try and sell or promote their products or business have to comply with the Privacy and Electronic Communications (EC Directive) Regulations 2003. These say that marketers who leave recorded phone messages must obtain the prior consent of the subscriber before they can make that call. Where a subscriber receives a recorded phone message they haven't agreed to there may have been a breach of the regulations.

If you are receiving recorded messages and have not given prior permission, you can complain directly to the Information Commissioner's Office (ICO), whose details are under the 'Useful links' section on the left hand menu. Unfortunately many of the companies that send these types of recorded messages are based overseas which makes it difficult to take enforcement action against them.

< Back

TPS home