MPS

How to complain

If you still receive unsolicited mailings despite your registration with the Mailing Preference Service you may like to take advantage of our complaint handling service.

We would need a full copy of the mailing in question including the envelope. The envelope is important as it often has a code on it which helps the mailer identify the source of your name and address.

We will write to the company concerned and ask for an explanation as to why the mailing was sent. If it is a breach of the British Codes of Advertising and Sales Promotion we pass the complaint to the Advertising Standards Authority for action.

The address to send your complaints to is:

Mailing Preference Service
MPS Freepost LON20771
London
W1E 0ZT

Using the Freepost address will delay a response

MPS Complaint Department
Mailing Preference Service
DMA House
70 Margaret Street
London
W1W 8SS

Please note

The MPS will not stop mail if you are a customer of a company or have requested information from them in the past.

The MPS cannot prevent delivery of unaddressed mail or mail addressed to 'The Occupier'.

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